Best service first brand commitment 0

2022-07-30
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"Service first brand" commitment

Guide: service value commitment 211 ■ 2 the warranty period of two preservation series products is extended to 2 years * the warranty period of the whole series of Sany crane products is extended to 2 years. The warranty period of the whole machine refers to the structural parts of the whole vehicle, as well as the main valve, engine, bridge, gearbox, telescopic luffing cylinder and other key parts

■ "2" two guarantees - the warranty period of the whole series of products is extended to 2 years.

* the warranty period of the whole series of Sany crane products is extended to 2 years. The warranty period of the whole machine refers to the structural parts of the whole vehicle, as well as the key parts such as the main valve, engine, bridge, gearbox, telescopic luffing cylinder, etc

* the warranty period of hydraulic lock, pump and other general parts shall be subject to the period specified in the quality warranty Manual of Sanya Heavy Machinery Co., Ltd

* tire, steel wire rope and other vulnerable parts do not belong to the warranty scope of the main engine, and their warranty period is consistent with that of the industry, subject to the period specified in the quality warranty Manual of Sanye heavy machinery

* if the equipment has faults or accidents caused by abnormal maintenance or illegal operation, it will not be guaranteed

■ "1" one repair - the downtime fault that has not been repaired within one day will be compensated by the same amount

* the downtime fault will be handled within 24 hours from the customer dialing 4008

* for the shutdown faults of products below 100t that have not been solved within 24 hours (except for the customer or force majeure factors), the shutdown compensation will be made every 12 hours from the 24th hour. The compensation method is to provide the use of one model standby machine that has been shut down directly with some mines of the protest group since February, or to compensate for the cost of accessories and services. The compensation standard for spare parts and service expenses is based on the unit shift cost of local equipment leasing, and the compensation amount is the net profit after excluding labor, fuel consumption and other expenses

* for products above 100 tons (including) level, special service will be provided for one week to one month in the early stage of equipment delivery

* failure to use Sany pure matching to enhance the fatigue strength of metal parts through prior introduction, failures caused by non product design and quality problems, overdue repayment of equipment, and products exceeding the warranty period are not within the scope of compensation

■ "1" one free - labor free service within 10000 hours

* under normal use and maintenance, the equipment can work on the vehicle within 10000 hours, and sany crane will provide labor free service in case of failure

* the customer shall bear the cost of purchasing the spare parts for the faults that need to be repaired and replaced outside the warranty. Sany will provide labor-free replacement within 10000 hours

* except for the maintenance costs of faults and accidents caused by abnormal use of equipment

* except for the labor cost of equipment overhaul and normal maintenance

brand value commitment "311"

■ "3" three increases - 3 years or 6000 hours (whichever comes first), 50% of the original purchase value of the old machine

* 3 years or 6000 hours (whichever comes first), the old machine will be replaced by the new one, and the old machine will be calculated by 50% of the original purchase value to ensure that Sany crane equipment brings value-added benefits

* if the old machine is not normally maintained or used, or there are accidents, defects, etc., the actual evaluation price shall prevail when replacing the new machine

■ "1" replacement - within 1 month of purchase, the key components will be replaced free of charge in case of quality problems

* within 1 month or 200 hours (whichever comes first), and the key components will be replaced free of charge in case of functional problems

* key components refer to the structural parts of the whole vehicle, as well as the main valve, engine, axle, gearbox and telescopic luffing cylinder

* the integrity of the whole vehicle, on-board technical documents and on-board tools shall be maintained during replacement

* Sany crane will not bear the transportation, tax, business losses and other expenses before and after the replacement process

■ "1" one help - help the "12th Five Year Plan" and train 10000 crane operators for the industry

* during the "12th Five Year Plan" period, Sany crane trains 10000 excellent crane operators for the industry free of charge

* regular production of new free projects will increase the company's production capacity by 320000 tons. The cost is to train operators for customers who purchase Sany crane equipment of more than 50 tons

* after passing the training examination, the professional qualification certificate for crane operation shall be issued uniformly

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