Home delivery was roast, the first floor tiles are

2022-07-22
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Recently, the "door-to-door delivery to the door of the building or the door of the house" has aroused heated discussion. Many netizens called and said that they had the same experience as in the article, and some owners roast that their home is on the first floor, but the tiles still can't be sent home. The reporter visited many shopping malls in Nanjing. Many ceramic tile merchants promised to deliver goods to the door free of charge, but they didn't know which door to go to. Some big brand ceramic tiles said that they could be sent home when the payment for goods reached a certain amount, but many brands admitted that they would actually be sent to the door of the building after being questioned by the reporter, and there would be another charge for going upstairs. ◆ my home is on the first floor and I don't want to send it to my home. I live on the first floor. It's not difficult to send it to my home. But just because there is a basement, I have to walk up more than ten steps from the door to our home. The delivery master piled the tiles at the door of the building and didn't want to send them in again. Mr. Xiang, a citizen who lives in Hexi, told reporters that the delivery master reluctantly agreed to help Mr. Xiang take these tiles home. The reporter interviewed Master Wu, the worker who was responsible for delivering the tiles to Mr. Xiang at that time. The other party said that they always send the tiles only to the door of the building, and never to the owner's home. Many owners think it's natural to deliver the tiles home free of charge, but if there is any loss halfway, the owner is unwilling to bear it, and we are hard to please. Facing the phenomenon that ceramic tiles are not delivered to his home, Master Wu also has his own helplessness. Many consumers have reported similar experiences to us: pay, buy Bricks, deliver goods, and leave downstairs &hellip& hellip; Didn't you say free delivery? Why don't you go downstairs? In the face of this situation, most consumers get the explanation that: our free door-to-door delivery means free delivery to your door. ◆ there are many conditions for delivery to the home. The reporter visited many home building materials stores. Many ceramic tile merchants promised to deliver goods to the home free of charge, but they didn't know which door to go to. A few ceramic tile brands regard free delivery upstairs as a highlight to attract customers, and such brands are less than 10% in the ceramic tile industry. Many small ceramic tile brands are ambiguous about the wording of delivering goods upstairs. When the reporter asked, the other party said that they could deliver goods to the door. When the reporter verified whether it was the door of the building or the door of the house, the other party reluctantly responded that they could not go upstairs, and then negotiate with the delivery master. Some brands have certain restrictions on free delivery upstairs. Consumers who buy Tiles in our store for more than 3000 yuan can enjoy free delivery, replenishment and return in the city. Marco Polo tile related person in charge told reporters. The person in charge told reporters that they would explain the delivery situation with customers before signing the sales agreement, so as to avoid misunderstanding or disputes. Similar to Marco Polo tiles, many merchants have divided the consumption levels of customers. If the customers are less than 3000 yuan, they will not be delivered upstairs; For customers with more than 3000 yuan, door-to-door delivery can be achieved. According to another person in the industry, the sale of ceramic tiles is originally a sale of semi-finished products. In order to control costs, control goods damage, labor costs and other aspects, building materials sellers are unwilling to send them upstairs. If they really want to send all ceramic tiles upstairs, it will account for 3% of the sales cost, which is not a small expense. The insiders said

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